At Kapiveda, customer satisfaction is our priority. Due to the nature of our products, we do not accept returns or exchanges unless the item you purchased is defective or damaged.
If you receive a defective or damaged item, please contact us within 7 days of receiving the product with details of the defect or damage.
1. Eligibility for Returns
To be eligible for a return, your item must be:
✔ Unused and in its original condition
✔ In the original packaging
2. Non-Returnable Items
Some products cannot be returned, including:
🚫 Gift cards
🚫 Downloadable software products
🚫 Certain health & personal care items
3. Return Process
To initiate a return, contact our customer service at:
📧 Email: support@kapiveda.com
📱 WhatsApp Support: 9682556022
Please include your order number and a detailed description of the issue. Upon approval, we will provide return instructions.
4. Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
✅ If approved, the refund will be processed to your original payment method within a few days.
5. Late or Missing Refunds
If you haven’t received your refund yet:
1️⃣ Check your bank account again.
2️⃣ Contact your credit card company, as refunds may take time to process.
3️⃣ Contact your bank, as some banks have processing delays.
If you have done all of this and still haven’t received your refund, please contact us at support@kapiveda.com.
6. Sale Items
❌ Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
7. Exchanges
We only replace items if they are defective or damaged. To request an exchange, contact us at support@kapiveda.com.
8. Shipping for Returns
To return a product, please mail it to:
📍 [Insert Return Address Here]
📌 Return Shipping Costs: Customers must bear the cost of return shipping. It is non-refundable. If you receive a refund, the cost of return shipping will be deducted.
📌 Shipping Time: Depending on your location, the time it takes for an exchanged product to reach you may vary.
📌 For High-Value Orders: If returning an item worth ₹75,000 or more, consider:
✔ Using a trackable shipping service
✔ Purchasing shipping insurance
⚠ We do not guarantee the receipt of your returned item.
9. Contact Us
For any further questions or concerns, reach out to us at:
📧 Email: support@kapiveda.com
📱 WhatsApp Support: 9682556022
Thank you for choosing Kapiveda! 🌿