At Kapiveda, we are committed to delivering high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a flexible return and refund policy as outlined below.
Returns, Refunds, Cancellations, and Exchanges
What We Will Do Together
Step 1: Raise a return/replacement request within 7 days from the date of delivery if you have received an incorrect or expired product.
- Please email us at support@kapiveda.com with your order details and contact information.
- You can also reach out via our customer support chat.
- In case of a damaged or missing product, raise a request within 2 days from the date of delivery.
Step 2: Our team will review your return request within 2 working days.
Step 3: If your return request is approved, we will arrange for a reverse pickup through our courier partner.
Step 4: If our reverse pickup service is not available at your location, you may need to self-ship the product using a reliable courier. The shipping charges will be reimbursed to your preferred wallet (UPI, PayTM, or Kapiveda Wallet).
Step 5: Upon receiving the returned product, we will verify it against the claim and initiate a replacement or refund, subject to stock availability.
Under What Conditions Can I Return or Replace My Product?
✔ Wrong product delivered
✔ Expired product received
✔ Damaged product received (physical damage, tampered packaging)
✔ Incomplete order (missing products)
Under What Conditions Will Return/Replacement Requests Not Be Accepted?
✘ Opened, used, or altered products
✘ Missing original packaging (cartons, labels, etc.)
✘ Return/replacement request raised after 7 days from delivery
✘ Damaged/missing product reported after 2 days from delivery
How Are Returns Processed?
Once a return request is initiated, our courier partners will pick up the item within 5-7 business days. The product will then be checked by our quality control team, and a refund or replacement will be processed accordingly.
Can I Cancel My Order?
- You can cancel your order before it reaches the “Ready to Ship” status by logging into your account and selecting the CANCEL option in the order details.
- Kapiveda reserves the right to cancel any order at any time without prior notice. In some cases, we may contact the customer for verification before shipping.
Refund Policy
How Will I Receive My Refund for a Canceled or Returned Product?
✅ Prepaid Orders: Refunds will be credited to the original payment method (bank account, credit/debit card, UPI) within 7 business days.
✅ Cash on Delivery (COD) Orders: Customers need to provide bank details to receive refunds via bank transfer.
How Long Does It Take to Receive a Refund?
- Refunds for canceled orders are processed within 7 business days.
- For returns, refunds are processed within 14 business days after the product has been received and passed our quality check.
Can I Return Part of My Order?
Yes, you can return individual products from an order if they meet the return eligibility criteria within 7 days of delivery.
For any queries, feel free to contact us at support@kapiveda.com.
We appreciate your trust in Kapiveda and look forward to serving you!